Refund policy

Return Policy

All approved returns are eligible for store credit only. We do not offer refunds to original payment methods.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. Items must also be free of stains, odors, makeup, pet hair, or damage. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at maveriandme@gmail.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at maveriandme@gmail.com.


Damages and Issues

Please inspect your order within 3 days of delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.


Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Sale or clearance items
  • Seasonal or holiday items
  • Custom or personalized products
  • Accessories 
  • Gift cards
  • Swimwear, intimates, and beauty products 

Please contact us if you have questions or concerns about your specific item.


Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.


Store Credit

Once we’ve received and inspected your return, we’ll notify you if your return has been approved or not.

If approved, store credit will be issued within 5–10 business days in the form of a digital gift card or store credit code that can be used toward any future purchase.

Original shipping costs are non-refundable.

If more than 15 business days have passed since your return was approved and you have not received your store credit, please contact us at maveriandme@gmail.com.